Testimonials

Our customers hold us in high regard and are usually more than impressed with the quality of our service and vehicle body repairs. If you would like to forward a testimonial for us to use here, please use the form on the right or email it to info@spencerpanels.com.au

Here’s what some of our previous customers have had to say –

The work done on my Suburu was fabulous. You wouldn’t have know the difference from before accident. Many thanks for everything and keeping me informed every step of the way, I’m very appreciative!

Alexandra

I was very satisfied with the level of service on my vehicle and it was great to see the constant message updates which you sent to me. Especially after an accident, my spirits weren’t particularly high at all, but those updates reassured me and those feelings of negativity were soon replaced with great hope. With regards to the service itself, I noticed that the tires were re-finished and provided maintenance to the car. Thus, it can really be seen that your service caters really well to the consumers and I am genuinely satisfied with the overall experience!

Thank you once again for the repairs and service, it has been a pleasure!

Youzi Sun (Volkswagen Passat)

TOP MARKS TO ALL AT SPENCER PANELS
From the initial assessment with David, the updates from the admin staff and then the final collection of my car, I found everyone to be of the utmost professionalism and courtesy. Added to this was the excellent quality of my repairs, in fact my car looked at good as new.
Thank You,
Dianne

Dianne Simpson

My experience with Spencer Panels leads me to certainly recommend this business. First, the manager clearly and comprehensively explained the repairs to be done, and gave me the confidence to make a decision on particular matters. Thereafter for repairs that unavoidably had to take some time, the pleasant administrative staff kept frequently in contact with me to keep me informed. As well as the pleasant dealings, the workmanship was first class.

Nemeer Mukhtar

I was recommended Spencer Panels as the best repairer specialising in VW and also being RACV approved. My vehicle was barely 15 months old and was touch and go being a write off. It took almost a month and was handed back to me in mint condition. Very happy with service and weekly updates provided. So far so good. Highly recommend to anyone requiring that personal and professional service experience. Friendly staff.

Vincent Rizzo

Spencer Panels did an excellent job in repairing the front of my car.
My car looks like brand new & their service & workmanship was outstanding. Many thanks to the team at Spencer Panels.

Kay McQueen

I was so impressed with Frank and the workmanship from Spencer Panels. Thank you for your first class experience. I would highly recommend Spencer Panels.

Robyn Morell

I was really pleased with my recent experience at Spencer Panels – the level of service and support all the way through was excellent. The quality of the workmanship was outstanding. I high recommend this panel shop. Greg

Greg Moore

Fantastic job with the repairs! The team is professional and personable. Great customer service! I received regular updates on the repairs and never had to follow up with them. No hesitation in recommending them to anyone! Personal thanks to David!

Nicholas

Thank you for your service. Frank is particularly helpful and my car looks terrific. Toyota Yaris

Val

Amazing work and super quick! I was told it would take a week and 3 days later got a call to say that it was ready! My car looks amazing and better than it did before! Frank was fantastic and there’s nothing I could fault about the service or the repairs! The whole process was super smooth and easy. Will 100% be recommending to friends!

Steph H.

Received my vehicle back from Spencer Panels last week and was very impressed with the quality of the work completed on the car. The car was completed ahead of the specified date and I was amazed at the completed product. The entire experience dealing with Spencer Panels was excellent and we were pleasantly surprised by the customer service and friendliness of all staff at Spencer Panels. We appreciate the friendliness and professionalism of all staff particularly Frank, Dave and Mark who went out of their way to assist and follow up via phone calls to enquire about any problems. A very genuine, professional and caring business who are committed to quality work and customer service. Will only use Spencer Panels in the future for any repairs to our vehicles in the future.

Wayne

I have been so impressed with my repair at Spencer Panels. Excellent repairs, friendly customer service and regular updates which I really appreciated – I never had to chase them!

Kate O.

First accident in 20 years driving history. Friends suggested Spencer Panels South Melbourne. Magnificent workshop, professional service, quality repairs to my late model Ford Territory.
Many thanks to Frank, David and office staff.

Quality repairs and Quality service.

Chantel

Detailed, professional, pure quality!
Our VW Touareg had quite a bit of damage. From the initial tow ‘til collection, the staff at Spencer Panels were brilliant! Our VW was repaired to show room quality. Well done guys, keep up the great work!!
Will have no hesitation to recommend you in the future.
Anthony
St Kilda East

Anthony

My gorgeous Megane wagon was unfortunately reversed into, but David, Cheree and the incredible team at Spencer Panels not only replaced and repaired the damaged parts beautifully, but took me through the process and kept me informed every step of the way. The fact that David greeted me personally both times and ensured I was happy with the final work was highly unusual and greatly appreciated. I am SO happy to have my car back all fixed up, and am very grateful for the professionalism, flexibility and quality of the work provided. Thanks to all the team at Spencer Panels, my French black beauty is looking wonderful again! I never even write reviews but I cannot recommend this team enough…

Dauntie

I recently picked up my Skoda after being repaired by Spencer Panels, and I couldn’t be happier. Frank was a pleasure to deal with, the vehicle was repaired on time, and the quality of work was outstanding. I couldn’t be happier.
Thanks Guys!

Thomas B.

I had to have my work car repaired. Everyone at Spencer Panels were helpful, courteous and friendly. They made sure that I was kept informed at all times and also kept comfortable when I was on site. The work was done quickly and the car looked great adter all of the work was finished. David capped the visit off with a wonderful cup of coffee. Thank you all at Spencer Panels.

Marnie R.

Grace, thank you very much to all the team at Spencer Panels. By far the most professional experience I have ever dealt with regarding motor vehicle repairs. From start to finish fantastic customer service. The adaptability to fit in with my timelines were more than met and the vehicle delivered earlier than promised. The attention to detail unbelievable and repaired as new. I highly recommend Spencer Panels to anyone needing repairs. Thank you very much.

Richard S

Richard S.

I have now used Spencer panels on 2 occasions and have been impressed with their service and attention to detail.

The repairs are first rate and are guaranteed for the life of the car.
I have no hesitation in recommending Spencer Panels to fix your car panel repairs no matter how complex or easy your needs are.

10 out of 10 Service!

Renato F.

Spencer Panels has repaired our Toyota Corolla on two occasions over the last five years from bingles caused by other drivers. I was very happy with the professional repair work and on the last occasion the car was repaired within one week which was much appreciated. The staff at Spencer Panels are courteous, helpful and importantly provide you with confidence that you car will be professionally repaired. Thanks to all at Spencer Panels.

Steve T.

We got excellent service – prompt and personal . Many thanks

Pauline Lewi

I would certainly say that the Spencer Panels motto of making an accident a positive experience is spot on.
I received great service from Frank and his team who were always positive and informative. The help provided by Mark at the time of the towing was also exceptional. The quality of the repairs is first class and I have no hesitation in recommending Spencer Panels.

Jeff Bell

Spencer Panels is the place you should take your car to if you want it repaired to a high standard with excellent service and follow up. My Honda Jazz suffered a dent in the back panel and rear mudguard. It was repaired to such a high standard that it is impossible to detect a repair. Spencer Panels has a state of the Art workshop which is clean and more like a hospital than a repair shop. All the staff including owners Frank and son David are great to deal with. No-one wants to have a car repair, but if you are unlucky enough to need a repair then I would rate Spencer Panels tops in their class.

Margaret

I would like to thank Spencer Panels for the excellent repair to my car and also I do appreciate the courteous outstanding professional assistance from Frank, David, Cherrie & Tara. I do highly recommend Spencer Panel for their excellent repair service.

Michael (VW GOLF)

Absolutely impressed, unfortunately this is the third time I have been to them, and each time impeccable service. This time all done in 4 days. Great work guys.

Darin (Holden Commodore)

Thank you for your service and quality workmanship on the VW Multivan. It is refreshing in this day and age to deal with such a professional company.

Max Beck

It looks better than when we collected it at the new car showroom at Ford!! We remember Frank and his son David running a very tight ship, which only led us to the conclusion of a company who prides itself in professional manner resulting in perfection.

Paul and Adriana (Ford Focus)

I would like to compliment Spencer Panels for the excellent service provided to me. My Holden Berlina looks great and sounds fantastic. This has given me the confidence to tell people about your company and also to bring my car back in the future.

Sam, Exercise Now (Holden Commodore Berlina)

Very happy with my experience and service received from Spencer Panels. Did not expect for the repairs to be done so efficiently quick and good in quality, no hassle and no fuss, all being taken care of by the experienced staff!

Daniel (Toyota Rav4)

Very happy with your service and all you did for me. Car looks terrific. Will recommend you to friends and everyone.

Xin (Toyota Camry)

Spencer Panels repaired my Black Honda Accord over a 2 week period in March 2014, and it was a predominantly superficial scratch on the side back panels. The work came out amazingly well, and looked like new. I put the car up for sale the next day as I am moving overseas, and it sold within 5 hours at a reasonable price for both parties. Can definitely recommend the quality of the work and service at Spencer Panels.

Andrew (Honda Accord)

My car looks and drives great. I was very impressed with how you guys dealt with everything and followed it up.

Margaret (Honda Accord)

Thank you to Spencer Panels for not only doing a great repair on our vehicle, but also for the timely manner and constant contact in which I was kept up to date on the progress of my vehicle through each stage of the repairs process. It provided peace of mind and understanding with a situation which no one really likes, that is being without their car!

Nadine (Mitsubishi Lancer)

Smashing up my car was a low point in my year, to say the very least, but Spencer Panels did an amazing job. From the moment it was towed away, to the moment I picked it up, I found that every single person, right up to the Boss, treated me with courtesy and provided excellent service.

Judith (Suzuki Alto)

I just want to say a huge thank you for tidying up our Subaru Impreza over the weekend. I had a friend dropping off and picking up. It was a pleasant surprise to come home on Saturday night and see the car looking much better.

Michael (Subaru Impreza)

Spencer Panels was an absolute pleasure to deal with, from the first contact to the completed job. They were quick and professional, cheerfully accommodated my rescheduling, and even waxed the car and cleaned the inside!

Julian (Ford Falcon)

I am very happy with the repairs to my car, it is performing well and look like new. The staff were all so very helpful, and did not make me feel stupid for having the prang!

Chris (Renault Koleos)

Spencer Panels did a fantastic job of repairing my car. They communicated with me often throughout the repair process and work was completed earlier than expected.

Angie (VW Golf)

Damage was repaired really well. It was as if the car did not go through the accident. Best of all, it was repaired well ahead of the expected date. Couldn’t be happier with the work done.

Bobby (Honda Jazz)

I was pleased by the professionalism and constant updates I was given on my car’s repairs. My car was delivered before the expected completion date and the work looked great. Thank you.

Evelyn (Toyota Corolla)

I was referred to Spencer Panels when my husband’s Jeep required towing and extensive repairs. When my Mazda 2 was recently involved in a carpark scrape, David at Spencer Panels provided great service again and liaised with my insurer so I didn’t have to worry about any admin. Cheree kept me fully informed of timing and the car was repaired in record time. I highly recommend Spencer Panels for their service and quality work.

Andrea (Mazda 2)

The work done by Spencer Panels was of a very high quality and I was quite impressed with the final outcome. A job well done with excellent finish.

Jay (Toyota Camry)

The team at Spencer Panels did an amazing job on my repairs and even delivered my car ahead of schedule. Frank, David and Cheree were fantastic and kept me updated every step of the way. I would not hesitate to recommend them to anyone and will definitely be headed back for any future repairs.

Rae (Toyota Camry)

Thank you Spencer Panels. You made the unfortunate circumstance of being involved in an accident hassle free. From the moment my car was towed I was reassured that I, or more importantly my car, was in good hands. I was always kept informed of the progress of the repairs and your staff were all so helpful and a pleasure to deal with. My car was returned in ‘as new’ condition and looks as good as it did before the accident. I would have no hesitation in recommending Spencer Panels. Thanks again…

Nick (Kia Rio)

I was recently referred to Spencer Panels by my insurer after another driver ran into my car and damaged it. I found the service exemplary. They fit me in straight away, I was updated as to the progress regularly, the work was excellent and everyone I came across was just a pleasure to deal with. Our car came back looking brand sparkling new and the after care has also been great. Highly recommended!

Kate (Hyundai i30)

I was impressed with the tidiness and cleanliness of the workshop at Spencer Panels, which you don’t usually witness with other repairers. The customer service was great and the vehicle was delivered in a great state earlier than anticipated, which was also terrific. Well done.

Gus (Ford Focus)

I am very pleased with the quality of the repairs to my car. I found your staff to be friendly and reliable and can highly recommend Spencer Panels to anyone who is looking for a quality car repairer.

Friedrich (Toyota Camry)

My car has been repaired several times by Spencer Panels and I have been happy with the panel fit and the respraying has been flaw-free and matched the original paintwork of the car beautifully. At my recommendation, my son’s Subaru has also been repaired by Spencer Panels and he is also happy with the outcome. Spencer Panels take pride in their workmanship and this is reflected in their immaculate workshop and reception area. I have always been treated courteously by Spencer Panels management and employees.

Geoff (Honda Accord)

Great work ,professional, friendly people.

Adrian (Honda Accord)

I just wanted to thank you once again for the excellent service and repairs I recently had done to my car. I cannot fault the work and the professional manner Cheree and Mary-Kate both provide over the phone and at your office. I have unfortunately visited twice in the last year but I am fortunate my insurance company firstly recommended you. Your workshop is the most meticulous and I have no concerns leaving my car in your hands. I would not go anywhere else.

Angela (Nissan X-Trail)

David and his team at Spencer Panels provide a superior customer service and have a unique attention to detail ensuring you are left with a car that looks 100% new! David personally put me at ease around the damage and his team’s leading edge methods of repair, clear communication around timing and how long it would take to repair and set the two new coats of paint! The result was brilliant ,I would highly recommend Spencer Panels to anyone who wants their car fixed once and once only!

Amy (Honda Civic)

The staff at Spencer Panels were polite, informative and provided frequent updates on their progress with my car. My car was returned to me in a timely manner, as good as new. I would highly recommend their services.

Jasmine (Mazda 2)

When I needed my car repaired by Spencer Panels, I found the service and professionalism extremely outstanding. I left my car with them whilst on holidays and they were in constant contact with me via email informing me of the progress. I was really happy with the way they fixed my car and the updates that were provided to me. Many thanks Spencer Panels.

Devereaux (Honda Jazz)

As advised to his insurance company, who then forwarded his compliment.

Jim (Toyota Corolla)

Awesome service. Awesome quality. Super helpful staff. Friendly and a sure clean and classy workshop. They took care of everything for me. Just brilliant…..I wouldn’t go anywhere else! They fixed my car in super fast timing too, way quicker than promised which was awesome for me. My Mercedes looks brand new.

Sheridan (Mercedes A-class)

During this very distressing time, Spencer Panels took the worry off my hands. The work was done quickly and professionally with little contact needed with my insurance company. They had the job done within the week and I was back in my gorgeous VW Golf Cabriolet with no fuss. I would highly recommend Spencer Panels if you need a professional result after an accident.

Roslyn (VW Golf Cabriolet)

Spencer Panels were very professional to deal with. They kept in constant contact with me on the repair progress of my vehicle. My vehicle was returned in a perfect state.

Adel (BMW Z4)

My car has suffered a nasty crease in the roof and other small damage. The first impression of Spencer Panels was very reassuring as the panel shop is spotless, and you can see that they care about cars, their customers, and their reputation. Spencer Panels did an outstanding job of repairing the damage to mu car. The matching of the paint was first class, while the service from them was excellent, from organising a hire car to regular phone calls informing me of progress. I would not hesitate to use Spencer Panels again, or recommend them to any friends.

David (VW Passat)

Tremendous service delivered by Spencer Panels from the scene of the accident to me picking up the car. The level of care and detail Spencer Panels work to leaves a smile on your face long after you have your car back. From making sure the car is cared for immediately and documenting the repair and restore service is an exceptional experience and truly builds trust in their capability and level of professionalism.

Theo (Porsche Boxster S)

The repairs that were done for my car were spectacular. I was very happy with the result, thank you Spencer Panels.

Fiona (Honda Civic)

Being involved in a car smash is not only traumatic for the vehicle, but also for the persons involved. Spencer Panels did an excellent job in repairing the vehicle and, importantly, provided care and ongoing support for me, the driver.

Anne (Honda Jazz)

My experience with Spencer Panels was seamless. Great customer service, polite and informative staff, excellent repair work. Highly recommended.

Marion (BMW 320i)

Spencer Panels went above and beyond my expectations. They carried themselves very professionally when assessing the damage on the car and in communications, and most importantly, they did an impeccable job on the repairs.

Josh (Alfa Romeo 159)

Thank you for your care and attention. It’s something that is greatly appreciated.

Walter (Renault Scenic)

Thank you Spencer Panels for a beautiful job, yet again, on repairing my car. Spencer Panels are very customer focussed from the friendly office staff, the comfortable coffee/bar area and lounge, to the friendly team in the workshop. I received fantastic communication throughout the whole process and highly recommend them to anyone needing repairs.

Sheree (VW Passat)

We have been using Spencer Panels for more than 10 years. We have a fleet of Holden Commodores and each time a car is in need of repair, the quality is fantastic. The service is also great. We always get updates on how the repairs are going and the car is spotless when we pick it up. We also appreciate the follow up calls to see whether the repairs have been completed to our satisfaction.

Richie (PrimeSafe Fleet Manager, South Melbourne)

Spencer Panels were fantastic. Great customer service repairing my Subaru Forester. My car was actually better and cleaner when I picked it up than it was the day it was run into.

Nathan (Subaru Forester)

When it was my misfortune to be involved in a “bingle” recently, it was a blessing in disguise. From tow truck pick up, through extensive “re-creation”, my Renault Kangoo experienced 5 star treatment from Spencer Panels. We’re back!

Fr. Bob Maguire (Renault Kangoo)

Spencer Panels offers 100% service from start to finish! I was extremely impressed by their communication, updating me once a week on the stage of my repairs, offering me a courtesy car and following through on after service care to make sure I was happy with the final result. They completed an immaculate repair and I wouldn’t hesitate in recommending them or using them again.

Shelley (Audi A3)

Thank you. Great service as always.

Kim (Fleet manager)

I would like to express my sincere thanks for your advice regarding the most appropriate way to process my wife’s insurance claim which was the result of substantial rear end damage to her brand new Peugeot 208 which has only 1200kms on the speedo. Not only did you provide a hassle free claim and repair process, the quality of the repair was 100% and your time estimate for the finished job was better than advised. Furthermore, I would also like to thank you for undertaking the refurbishment of the minor damage on my ML Benz. Again, hassle free and a 100% result. I would also like to comment on your administrative staff for their courtesy and proficiency.

Bill (Peugeot 208)

Spencer Panels were fantastic! Their service, expertise, workmanship and professionalism are first rate. Completely satisfied and highly recommended.

Les (VW Polo)

Spencer Panels came highly recommended to me by friends and my Volkswagen dealer. Great customer service, friendly staff and no jargon talk that the average punter doesn’t understand! 10/10 I would highly recommend Spencer Panels from the smallest scratch to a whole new front end.

James (VW Golf)

We were very pleased with the repairs to our car. Not only did Spencer Panels do a great job with the repairs to our car, but their customer service was also excellent. We were constantly kept in the loop and given updates on the progress of the repairs. We would definitely recommend Spencer Panels!

Chloe (Subaru Impreza)

My experience with Spencer Panels has left me totally in awe that a business repairing damaged vehicles can be so spectacularly well run. The customer service I received was faultless. The eye for detail and precision applied to the actual repair of my vehicle was exceptional. I’ve come away with an overwhelming sense that people who set up and are involved in this business love cars, know what they are doing and actually care for their customers. I couldn’t be more impressed. Finally, I have to comment on the set up in the reception area with the wonderful old car gallery. How amazing and delightful. Congratulations to those responsible and thank you for being so good at what you do.

Hilde (VW Jetta)